Testimonials & References
Simply put, Brian Miller is the best contractor we have ever worked with–either in West Virginia or any other state we have lived in. It actually took a year to find Brian while we went through six other contractors who were less than satisfactory for different reasons. During our year long search, one contractor left our house for Home Depot and never returned and one highly rated contractor would only estimate the job through pictures and a visit from their sales representative (a process which took two frustrating months). In contrast, Brian spent about 20 hours with us planning the project. We initially talked about replacing the deck and patio under it, but the house had been neglected for years and the previous owner had done a lot of work that wasn’t up to code. As a result, work on the deck–and only the deck–could have caused significant damage to our kitchen (which was on top of an enclosure that lacked proper footers). Brian brought out a structural engineer on several occasions and they designed a fix that was easily accepted by the County permitting office and also allowed him to create a beautiful pattern with the wood deck. The demolition actually began the first week of January and the weeks got progressively colder. Brian’s team worked at an incredible speed in brutally cold weather. Brian was meticulous in measuring and laying out the footers and deck flooring–working all day in weather that left us frozen after a half hour. During the permitting process, the county said we had to replace our septic system to bring it up to code. Brian actually contacted someone to do the job in two weeks from start to finish–so it didn’t impact the rest of the scheduled work at our house. After finishing the deck, the team created a beautiful paver patio underneath it. All the work was beautifully done–even the cinder block and framing under the kitchen–which isn’t visible outside the house. The team also replaced rotting wood along the bottom of the house with cinder block and proper outside wood and then replaced siding on that portion of the house, choosing siding that matched the rest of the house. Brian and his team truly took the house from neighborhood eyesore to neighborhood gem. All the neighbors have told us how nice the house looks. Interestingly, everyone has also remarked on how hard the team worked, noting that they never saw them hanging around–rather they worked all day. We are already talking to Brian about another project and highly recommend him.
Words cannot express just how much we appreciate the overall experience we have had with Brian and his entire crew. We have the well-built custom home of our dreams. From the first meeting with Brian, we knew he was the contractor for us. We
felt heard and understood and he proved this by giving us exactly what we expressed as important factors in our new home. The quality of craftsmanship is unparalleled and it is evident in every corner of our home. Thank you Brian, Travis, Jen, Dan, Mark, and R.B. for everything. Also, thank you to the other tradesmen that Brian puts so much faith in, as you all have made our dream home a reality.
This is the second job Brian has done for us. He and his crew do excellent work. Last year he built a deck and hardscape that turned out beautifully. The window and siding job he did this year is beautiful and of the highest quality. The most important quality for a contractor is that he does what he promises within the scheduled time and budget. We can always rely on Brian to keep his promises. The quality of the work is top notch. Brian also spent a lot of time helping us decide what types of windows to get and helped us make decisions for colors and types of siding. He will spend a lot of time helping a customer choose products to be used in a particular job. I would not hesitate to recommend Miller’s Residential Creations to anyone who needs a quality contractor.
There is not much about a renovation project on an eighty year-old house within the city limits of Martinsburg that is simple. Even so, many contractors tried to tell us otherwise. They were mistaken. Brian Miller set himself apart as realistic, very knowledgeable, innovative and focused. He listened to our dreams and ideas while helping us stay within our budget. He led us through a very detailed design process, while taking our ideas and improving upon them. Brian was instrumental in obtaining a special exemption for construction through the zoning board. Our investment of time and planning started to pay off once the building permit was issued. All during construction, Brian clearly communicated what to expect next and was very accessible when we had questions. The crew–Dan, Waylon, and Shawn–was very professional and detail-oriented. They clearly took pride in their work as well they should, because the addition turned out even better than we had imagined. We are looking forward to having Miller’s Residential Creations build us a deck later this year ; and, as he stated in his objectives, we not only have improvement to our property through their efforts, but we enjoy a trusted relationship that has been forged through this project with Brian and his crew that will remain long after the dust settled.
When Karen and I first met with you to discuss the building of a deck and patio at our home, I was a bit skeptical having been previously burned by other contractors. I am glad that my wife and I took the chance with you and Miller’s Residential Creations. From the moment we began discussing that first project with you, and through to the completion of the numerous project- you have since completed for us, I knew that we had made the right decisions time and again. We entered into that first contract feeling secure in knowing that we were going to be happy with the results and you did not let us down. The several projects your company has completed for us have been exceptional. The attention to detail in workmanship and the quality of products used has been well beyond expectations. Keep up the great work. You will be hearing from us again, and if not from us, then from others that we may be sending your way.
After shopping around and interviewing 4 different contractors, I chose Miller’s Residential. Brian Miller is one of the most professional contractors I have ever met and his stellar workmanship, commitment and knowledge the construction of my home surpassed every expectation imagined. His commitment doesn’t stop at the completion of construction either. If there are any issues after construction, he is prompt to rectify them immediately. If I ever require a contractor for any reason, it will be Miller’s Residential hands down!
The owner and staff from Miller construction were outstanding. My husband and I both commented on how impressed we were with the organization and team work of the group. We were also impressed by the professional manner in which they worked. Everyone from the group personally talked with my husband and made him feel comfortable…even though we were on the receiving end of the generosity of the entire group. We highly recommend this group for any person with construction needs. They were a “cut above” and at the top of anything we have ever experienced. We want to thank all of those involved with our particular project and let each of them know that they have helped us and made our life easier. In addition, we want to thank all of the people and organizations that have taken time to help their neighbors during the Annual Day of Caring. Thank you again and God Bless each of you.
Brian Miller (president of the company) worked directly with us from the beginning to ensure he understood our needs as well as desires. He presented several options for deck construction, providing valuable insight and recommendations that prevented potential errors on our part. His focus is definitely on the customer. His perspective is that, “I don’t want to see one of my customers a year from now and have them turn their heads because they don’t want to see me or speak with me. I want to remain on good terms with all of my customers, which means I’ll do whatever I can reasonably do to make sure they’re happy with the work we do before we leave the job site.” That’s exactly how we felt once the deck was completed. He also prepared a contract that was very clear, which protects both the contractor and the customer – that’s good business. Brian and his crew were about as responsive as I’ve ever experienced. My wife is a former contracting officer, and I was a senior project manager for an organization that managed a pool of contractors, so I speak from a good bit of experience. Everyone on his crew was very professional, always on time, and keeps us apprised of any schedule changes. We had several builders bid on this project and, while Miller Residential was not the lowest bid, there’s no doubt they were the best bid. We would definitely consider Miller Residential for future work.
Brian’s work is a perfect example of professionalism! After we had shown him a rough draft of what we wanted he returned with a drawing of what we wanted. He went over EVERY detail and made sure we understood his interpitation of our requirements. We knew every stage of the construction. His goal was our happiness and one year plus we still love the sunroom. He used quality materials and the craftmanship was no doubt the best in the area!
Brian’s crew is as expert and professional as anyone could expect! They were always on time and always worked hard!
Brian returned after one year and inspected the room for defects. There were none. It would be no exaggeration to say Miller’s Residential Creations went above and beyond to do a great job.
Brian strikes us as a skilled carpenter, who does good work. We have went and looked at work that he has done for other people. He has been very thorough and attentive through the bidding process. We are going to be making a decision on who we are using this weekend. If we don’t choose him it will likely be because he has a good amount of work and will not be available until the Fall. We were really impressed with his work that he has done for other people. He has been very professional through the bidding process.
Dan and the other 2 professionals sent to our home by the owner of the company, Brian Miller, displayed the utmost in knowledge, experience, and professionalism. If you are looking for a company that will take shortcuts, and sacrifice quality to save a few dollars, DO NOT call Miller’s! They use superior materials, and will take the time needed to do the job the right way, the first time! I am so glad we checked Angie’s List before making our decision. Thanks to them, we made the best choice the first time!