Testimonials & References

Patsy Pete Bruno Petretta
Patsy Pete Bruno Petretta
17:14 31 Jul 18
Having Miller's Residential Creations put an addition on the front of our house was one of the best decisions I have ever made. The entire process was professional and we couldn't be happier with our new room.Brian Miller took the time to explain his ideas about our addition and he took into consideration our ideas. He did a drawing showing all the details of what the finished product would be like and he made sure we understood every detail.He used quality products in the job and made sure his mechanics knew what they were doing. The entire crew went the extra mile to insure we were satisfied.Our new "sun room" is just as solid as it was four years ago when the job was finished. Everyone we dealt with took pride in their work.We have chosen Miller's Residential Creations to do some repairs made necessary due to hail damage on our house and shed and we have every confidence that the job will be done right and on time.Pete & Kathy Petretta, 7/31 2018.
Dennis Hilborn
Dennis Hilborn
13:48 31 Jul 18
When you find an Excellent contractor or Builder, you might want to keep that news to yourself and maybe a few close friends. Sharing a good review can create a dilemma if you have future projects to plan. Brian and his crew are the best we have found to work with in this area on creating your home or upgrades to your existing home. Residential Creations is a true Gem of a find and you will find no finer workmanship and attention to your input and concerns. If you truly want a creative and stunning project completed from new house to kitchen upgrades, walkup enclosures, man-cave bathroom or you name it, Brian Miller will work closely with you, your spouse and his crew's expertise will leave you most satisfied with the results!
Tino Perez
Tino Perez
23:35 30 Jul 18
Karen and I had Miller Residential Creations construct a deck and patio at our home a few years back. The quality of the work was exceptional. His staff was polite and professional in completing the projects for us. We later Called upon MRC to fix some weather related problems we had encountered. Brian Miller was quick to respond and worked with us to ensure that all of the repairs were executed in a timely and professional manner. Brian is the first person we would call should the need arise for repairs or new constructions. Brian Thank you for your services and for your friendship.
Robert Berry
Robert Berry
01:04 31 Jul 18
Brian and his crew built a beautiful deck and hardscape for me. His work was so good we had him come back and remodel our master bathroom. We also had him replace windows and siding. His work is always of the highest quality. I would recommend Brian without hesitation.
Lorrie Tagg
Lorrie Tagg
01:27 31 Jul 18
We are very excited to be living in our Miller Residential Creations home! Brian is a great asset in all area; design, finishing’s, etc. Brian listens to the homeowners and will give his opinion, when asked, and has great ideas. Brian is extremely patient and will make every effort to meet with you on your schedule. He works with only the best and most dependable contractors and NEVER, EVER, EVER takes a shortcut. If something is not right he will make it right. The crew (office and field) were great to work with and they all take great pride in the work they do. Things that we wanted as upgrades are standard with them….ie: 2 x 6 outside walls, High efficiency windows, insulation package and door frames (rot resistant), to name a few. Our home is about 5,000 sq ft and extremely energy efficient. In the year we have been here, the highest electric bill has been $150.00. We use propane for cooking, water heater, whole house generator and heating and this past year only used about 300 gallons of gas.
Morning Rice
Morning Rice
22:27 01 Aug 18
We have a water damaged in our house 3 years ago and I have them do all the repairs. They did it beyond my expectations. We can leave our home while they are working. I can trust each in everyone of them. An excellent job for this company and i strongly recommend them.
Jeffrey Gillis
Jeffrey Gillis
20:00 31 Jul 18
Miller's Residential did a great job finishing my basement. They were prompt and addressed any concerns I had. I would highly recommend their services and would definitely want to use them again for my next project.
andy Pestka
andy Pestka
14:35 17 Apr 19
As we were trying to gather multiple estimates for finishing our basement, we decided to have millers residential creations out to the house. There business cards say estimates, but this is apparently not true. He said in order to get a "design estimate" done this would cost $1500. I was told i could keep the design estimate even if i did not use them to do the job, but there is no refund of any kind on this payment. Completely different from the other company's that are giving estimates in hope of getting your business and that being the pay off for putting in the time making the estimate. I called a family member who is retired but had been a home improvement contractor for over 30 years and told him the situation and if he had ever heard of this business practice. He told me to let them scam someone else and tell him to leave. This may sound harsh and i can see their side as well as mine, but you do the work and time giving out estimates so that maybe a percentage of the customers will use your company and you make that money back while doing that work. To me it seems like this company just wants to sell detailed estimates for $1500 a pop and not actually do any job. Unfortunately i will not be using this company and will not get to see their work for myself.
Nate Zelk
Nate Zelk
17:01 18 Jun 19
We had Brian add a 1200+ square foot addition, with basement, to our home, as a mother-in-law apartment that was attached to our house, but with a separate entrance. From start to finish, the working relationship, the cost, and the quality of the work was outstanding. Brian personally suggested improvements and changes which greatly improved my initial design and the functionality of the space. The end result was a beautiful apartment which blended seamlessly with the main part of the house. I could go on and on about Brian's work, but suffice to say it is without equal in the eastern panhandle. We *will* be using MRC again for a 3-car detached garage and an upcoming kitchen remodel. Thanks, Brian!
Scott MacKinnon
Scott MacKinnon
22:55 01 Mar 20
Best quality workmanship in the area. Whether it’s new construction or historic renovation like the current client in downtown Shepherdstown. I’m a local business owner who has been on site during and after Brian and his skilled staff. They take pride in what they do and it shows. Again I’m a local business and nothing is better than knowing that you’re client is having a great experience with another locally owned business.
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Simply put, Brian Miller is the best contractor we have ever worked with–either in West Virginia or any other state we have lived in. It actually took a year to find Brian while we went through six other contractors who were less than satisfactory for different reasons. During our year long search, one contractor left our house for Home Depot and never returned and one highly rated contractor would only estimate the job through pictures and a visit from their sales representative (a process which took two frustrating months). In contrast, Brian spent about 20 hours with us planning the project. We initially talked about replacing the deck and patio under it, but the house had been neglected for years and the previous owner had done a lot of work that wasn’t up to code. As a result, work on the deck–and only the deck–could have caused significant damage to our kitchen (which was on top of an enclosure that lacked proper footers). Brian brought out a structural engineer on several occasions and they designed a fix that was easily accepted by the County permitting office and also allowed him to create a beautiful pattern with the wood deck. The demolition actually began the first week of January and the weeks got progressively colder. Brian’s team worked at an incredible speed in brutally cold weather. Brian was meticulous in measuring and laying out the footers and deck flooring–working all day in weather that left us frozen after a half hour. During the permitting process, the county said we had to replace our septic system to bring it up to code. Brian actually contacted someone to do the job in two weeks from start to finish–so it didn’t impact the rest of the scheduled work at our house. After finishing the deck, the team created a beautiful paver patio underneath it. All the work was beautifully done–even the cinder block and framing under the kitchen–which isn’t visible outside the house. The team also replaced rotting wood along the bottom of the house with cinder block and proper outside wood and then replaced siding on that portion of the house, choosing siding that matched the rest of the house. Brian and his team truly took the house from neighborhood eyesore to neighborhood gem. All the neighbors have told us how nice the house looks. Interestingly, everyone has also remarked on how hard the team worked, noting that they never saw them hanging around–rather they worked all day. We are already talking to Brian about another project and highly recommend him.

Angies List Member Review
Angies List Member Review

Words cannot express just how much we appreciate the overall experience we have had with Brian and his entire crew. We have the well-built custom home of our dreams. From the first meeting with Brian, we knew he was the contractor for us. We
felt heard and understood and he proved this by giving us exactly what we expressed as important factors in our new home. The quality of craftsmanship is unparalleled and it is evident in every corner of our home. Thank you Brian, Travis, Jen, Dan, Mark, and R.B. for everything. Also, thank you to the other tradesmen that Brian puts so much faith in, as you all have made our dream home a reality.

Troy and Christy
Troy and Christy

This is the second job Brian has done for us. He and his crew do excellent work. Last year he built a deck and hardscape that turned out beautifully. The window and siding job he did this year is beautiful and of the highest quality. The most important quality for a contractor is that he does what he promises within the scheduled time and budget. We can always rely on Brian to keep his promises. The quality of the work is top notch. Brian also spent a lot of time helping us decide what types of windows to get and helped us make decisions for colors and types of siding. He will spend a lot of time helping a customer choose products to be used in a particular job. I would not hesitate to recommend Miller’s Residential Creations to anyone who needs a quality contractor.

Angies List Member Review
Angies List Member Review

There is not much about a renovation project on an eighty year-old house within the city limits of Martinsburg that is simple. Even so, many contractors tried to tell us otherwise. They were mistaken. Brian Miller set himself apart as realistic, very knowledgeable, innovative and focused. He listened to our dreams and ideas while helping us stay within our budget. He led us through a very detailed design process, while taking our ideas and improving upon them. Brian was instrumental in obtaining a special exemption for construction through the zoning board. Our investment of time and planning started to pay off once the building permit was issued. All during construction, Brian clearly communicated what to expect next and was very accessible when we had questions. The crew–Dan, Waylon, and Shawn–was very professional and detail-oriented. They clearly took pride in their work as well they should, because the addition turned out even better than we had imagined. We are looking forward to having Miller’s Residential Creations build us a deck later this year ; and, as he stated in his objectives, we not only have improvement to our property through their efforts, but we enjoy a trusted relationship that has been forged through this project with Brian and his crew that will remain long after the dust settled.

D. & B. Day
D. & B. Day

When Karen and I first met with you to discuss the building of a deck and patio at our home, I was a bit skeptical having been previously burned by other contractors. I am glad that my wife and I took the chance with you and Miller’s Residential Creations. From the moment we began discussing that first project with you, and through to the completion of the numerous project- you have since completed for us, I knew that we had made the right decisions time and again. We entered into that first contract feeling secure in knowing that we were going to be happy with the results and you did not let us down. The several projects your company has completed for us have been exceptional. The attention to detail in workmanship and the quality of products used has been well beyond expectations. Keep up the great work. You will be hearing from us again, and if not from us, then from others that we may be sending your way.

T. Perez
T. Perez

After shopping around and interviewing 4 different contractors, I chose Miller’s Residential. Brian Miller is one of the most professional contractors I have ever met and his stellar workmanship, commitment and knowledge the construction of my home surpassed every expectation imagined. His commitment doesn’t stop at the completion of construction either. If there are any issues after construction, he is prompt to rectify them immediately. If I ever require a contractor for any reason, it will be Miller’s Residential hands down!

Facebook Member Review
Facebook Member Review

The owner and staff from Miller construction were outstanding. My husband and I both commented on how impressed we were with the organization and team work of the group. We were also impressed by the professional manner in which they worked. Everyone from the group personally talked with my husband and made him feel comfortable…even though we were on the receiving end of the generosity of the entire group. We highly recommend this group for any person with construction needs. They were a “cut above” and at the top of anything we have ever experienced. We want to thank all of those involved with our particular project and let each of them know that they have helped us and made our life easier. In addition, we want to thank all of the people and organizations that have taken time to help their neighbors during the Annual Day of Caring. Thank you again and God Bless each of you.

M. & J. Waidande
M. & J. Waidande

Brian Miller (president of the company) worked directly with us from the beginning to ensure he understood our needs as well as desires. He presented several options for deck construction, providing valuable insight and recommendations that prevented potential errors on our part. His focus is definitely on the customer. His perspective is that, “I don’t want to see one of my customers a year from now and have them turn their heads because they don’t want to see me or speak with me. I want to remain on good terms with all of my customers, which means I’ll do whatever I can reasonably do to make sure they’re happy with the work we do before we leave the job site.” That’s exactly how we felt once the deck was completed. He also prepared a contract that was very clear, which protects both the contractor and the customer – that’s good business. Brian and his crew were about as responsive as I’ve ever experienced. My wife is a former contracting officer, and I was a senior project manager for an organization that managed a pool of contractors, so I speak from a good bit of experience. Everyone on his crew was very professional, always on time, and keeps us apprised of any schedule changes. We had several builders bid on this project and, while Miller Residential was not the lowest bid, there’s no doubt they were the best bid. We would definitely consider Miller Residential for future work.

Angies List Member Review
Angies List Member Review

Brian’s work is a perfect example of professionalism! After we had shown him a rough draft of what we wanted he returned with a drawing of what we wanted. He went over EVERY detail and made sure we understood his interpitation of our requirements. We knew every stage of the construction. His goal was our happiness and one year plus we still love the sunroom. He used quality materials and the craftmanship was no doubt the best in the area!

Brian’s crew is as expert and professional as anyone could expect! They were always on time and always worked hard!

Brian returned after one year and inspected the room for defects. There were none. It would be no exaggeration to say Miller’s Residential Creations went above and beyond to do a great job.

Angies List Member Review
Angies List Member Review

Brian strikes us as a skilled carpenter, who does good work. We have went and looked at work that he has done for other people. He has been very thorough and attentive through the bidding process. We are going to be making a decision on who we are using this weekend. If we don’t choose him it will likely be because he has a good amount of work and will not be available until the Fall. We were really impressed with his work that he has done for other people. He has been very professional through the bidding process.

Angies List Member Review
Angies List Member Review

Dan and the other 2 professionals sent to our home by the owner of the company, Brian Miller, displayed the utmost in knowledge, experience, and professionalism. If you are looking for a company that will take shortcuts, and sacrifice quality to save a few dollars, DO NOT call Miller’s! They use superior materials, and will take the time needed to do the job the right way, the first time! I am so glad we checked Angie’s List before making our decision. Thanks to them, we made the best choice the first time!

Angies List Member Review
Angies List Member Review